Terms and Conditions of Sale and Service – Cleaning Services
1. Legal Information
These Terms and Conditions of Sale and Service (T&C) govern the relationship between:
Service Provider:
Vincent Gachet
Address: 6 Rue de Chaillot, 75116 Paris, France
Phone: +33 6 51 13 51 74
Email: contact@ccs-paris.fr
SIRET: to be completed
Booking a service implies full and unconditional acceptance of these Terms and Conditions.
2. Scope of Services
The Service Provider performs all services directly at the Client’s home or premises, including:
Textile Cleaning
Sofas, armchairs, chairs, mattresses
Rugs and carpets
Curtains and drapes (without removal)
Upholstery and home textiles
Stain removal, steam cleaning, hot water extraction, gentle detergent cleaning
General Cleaning Services
Floor cleaning (parquet, tiles, vinyl, carpet, etc.)
Window and glass cleaning
Surface, furniture, and workspace cleaning
Home, office, and common area cleaning
Occasional or recurring cleaning depending on Client needs
These Terms define the mutual rights and obligations of the Service Provider and the Client.
3. Quotes, Orders, and Payment
A quote may be provided before any service.
Validation of the quote or booking constitutes acceptance of the service.
A deposit may be required depending on the nature of the job.
Prices are expressed in euros, all taxes included.
Payment is due on the day of the service unless otherwise agreed in writing.
4. Service Provider Obligations – Technical Limits and Results
The Service Provider is bound by a best-efforts obligation, not a results obligation.
He commits to:
using appropriate products and professional methods,
working carefully and responsibly,
performing with suitable equipment and expertise.
However, the Client acknowledges that:
Regarding textile cleaning:
some stains may remain despite treatment (old, embedded, chemical, grease, etc.);
certain fabrics may react unpredictably (slight discoloration, texture change, fading, stiffness);
pre-existing weaknesses in seams, stitching, or finishing may worsen regardless of cleaning quality.
Regarding general cleaning:
heavily worn or poorly maintained floors or surfaces may not return to their original state;
shine, color, or finish may vary depending on material age, condition, and past treatments;
very damaged windows, scratched glass, or surfaces with severe limescale may not become perfectly clear again.
The Service Provider cannot guarantee perfect results or full restoration of the original condition of textiles or surfaces.
5. Liability
The Service Provider can only be held liable if the Client proves a fault in the execution of the service.
The Service Provider cannot be held responsible for:
persistent or irreversible stains;
discoloration or variations caused by textile/material nature;
pre-existing wear, deterioration, or hidden defects;
reactions due to improper prior maintenance or manufacturing defects;
unpredictable reactions linked to the components or previous treatments of surfaces or textiles.
If damage directly attributable to the Service Provider is acknowledged, compensation may be discussed based on the item’s value, condition, age, and depreciation.
6. Complaints
Any complaint must be made within a reasonable time after the service.
Contact:
Email: contact@ccs-paris.fr
Phone: +33 6 51 13 51 74
A retreatment or additional visit may be offered if technically feasible, without guarantee of perfect results.
7. Access and Conditions of Intervention
The Client agrees to:
provide safe and easy access to the premises,
clear the necessary areas before the service when required,
inform the Service Provider of any fragility, wear, or particularities before the intervention.
The Service Provider may postpone the service if conditions make the work unsafe or impossible.
8. Personal Data
The Service Provider collects data necessary for managing the service: name, address, contact details, and information related to the cleaning job.
In compliance with GDPR:
data is confidential and never shared without consent,
the Client may request access, modification, or deletion at any time by emailing contact@ccs-paris.fr.
9. Force Majeure
In case of an exceptional event preventing the service (strike, severe weather, breakdown, illness, transportation issues, etc.), the appointment may be rescheduled at no extra cost.
10. Governing Law and Jurisdiction
These Terms are governed by French law.
In case of a dispute not resolved amicably, the competent courts will be those of the Service Provider’s registered address.
11. Acceptance
Booking a service, validating a quote, or confirming an appointment constitutes full acceptance of these Terms and Conditions.